When purchasing a new PC, it’s easy to overlook warranty options or decline coverage altogether. You might think you don’t need it because you take great care of your devices, or perhaps you’d rather not tack on additional costs. The thing is, PCs may require repairs for various reasons, often outside your control.
When considering coverage for a new PC, it’s important to first think about your needs. For instance, will you require immediate repairs if something goes awry? Or could you wait a day or two for service? Also think about whether you’re prone to causing damage to or losing your device, and whether you want those covered by your warranty.
With the HP Warranty Extension Plans, that are available with any new device from HP, you can choose from flexible options depending on the type of coverage you want. The coverage options also depend on the device you purchase, because printers and laptops, for instance, have varying levels of protection depending on the specific item.
What is an HP Warranty Extension?
An HP Warranty Extension is an upgrade or extension of the standard 1-year warranty that HP offers with all of its devices. With the standard warranty, HP provides the repair or replacement of parts that may be defective, and it also covers shipping costs for these repairs – something that not all PC manufacturers do.
The HP Warranty Extension is an upgrade on top of the standard warranty, available for purchase. There are HP Warranty Extension coverage options available for different lines of desktops, laptops, printers, and business PCs.
Benefits of the HP Warranty Extension
One of the greatest advantages of HP Warranty Extension coverage is the number of options you have. Depending on the services you choose, you can add accidental damage protection, battery replacement, and even next-business-day, onsite hardware support for HP desktops and laptops.
1. Accidental damage protection
Get stress-free coverage for accidental damage protection (ADP) to cover drops, spills, power surges, and more. Whether it’s your work-from-home device, your child’s school-from-home Chromebook, or the family workstation, accidents can happen to anyone. Supplement your free manufacturer’s warranty with an ADP plan for added peace of mind.
2. Advanced exchange hardware support
You can add up to 3 years of next-business-day [1] advanced exchange hardware support to your plan. It’s available with select business laptops and allows you to have a replacement unit shipped by the next business day if you (or an IT professional at your business) can’t repair it through remote technical assistance.
3. Remote technical assistance
Another great benefit of the HP Warranty Extension services? Remote technical assistance. PC issues are often tied to software and not hardware, so it’s possible you may be able to resolve your problem remotely. And you’ll do so with step-by-step help from HP tech support and installation service teams, who will ensure you’ve done everything possible before you need to physically send in your printer or computer.
4. Seven-day turn-around for repairs
If you need to ship your device to an HP-designated repair centre, you can feel confident knowing that your device will be repaired and shipped back within 7 business days.
One final core benefit is that you can add the HP Warranty Extension coverage to your existing standard warranty. As soon as the initial year lapses, your HP Warranty Extension will immediately pick up the slack.
What does HP extended warranty cover?
HP extended warranty provides 24/7 remote technical assistance. This around-the-clock service is essential and it’s available from anywhere in the world, you can even use it if your laptop stops working during a trip abroad. You can access remote technical assistance either via a telephone call or chat support, both of which will help you diagnose any problems with your PC.
Another great perk? The HP extended warranty covers shipping costs if you need to send your device to a designated repair centre. Then, once they receive your device, they’ll finish the repairs and send it back to you within 7 business days. Depending on your plan, you can choose offsite or onsite repairs.
Types of HP Warranty Extension coverage
There are a variety of HP Warranty Extensions to choose from. Each offers something different, with plans available for different models of laptops, desktops, printers, and business PCs. All plans offer between 2 to 3 years of coverage, although you can only generally extend post-warranty plans for up to 1 year.
Every type of HP Warranty Extension is cost-effective. All coverage options come with 24/7 support, even when traveling. You can also find accidental damage and battery replacement coverage for many laptop models, which is ideal for those who want to safeguard their computers from harm.
While the features of your personal HP Warranty Extension purchase will vary, you can expect yours to include some of the following coverage:
• Onsite protection plan: Covers on-site, next-business-day service and provides 24/7 technical support
• Post-warranty plan: Extended device protection after your base warranty expires.
• Onsite protection plan with accidental damage coverage: Allows for repair or replacement for accidental drops, spills, or electrical surges.
• Onsite laptop protection with battery replacement: Allows for battery replacement if the battery life of your device falls below 50%, or your device does not switch on without connecting to power.
HP Warranty Extensions available to purchase
There are 4 categories of HP Warranty Extensions available for purchase, and they depend on the type of device you’re buying. As we’ve mentioned, you can receive coverage for just about any device you purchase from HP, within these categories:
• Laptop Warranty Extension: Available for laptops including the HP OMEN X, select HP Pavilions, and HP Spectres.
• Desktop Warranty Extension: Available for desktop PCs including select HP ENVYs and HP Pavilions.
• Printer Warranty Extension: Available for HP LaserJet, HP ENVY and HP DeskJet models, and more.
Summary
An HP Warranty Extension offers incredible value and is worth considering with any eligible HP device. Many of the HP extended warranty options cover accidental damage and theft – a rarity among manufacturer warranties – and they also offer unparalleled service and support for any repairs or replacements for your device.
When selecting an HP Warranty Extension for your new computer or printer, carefully consider all of the options depending on what you think you may need, including accidental damage and theft protection. Even if you don’t end up using your HP extended warranty, you can receive a rebate for the cost of the plan, making it a no-brainer to add coverage at checkout.
[1] HP Warranty Extension service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit http://www.hp.com/go/cpc. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.