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Refund and Cancellation Policy

Overview

Customers may request a refund on their HP Care Pack within 7 days of purchase, subject to the eligibility criteria and conditions outlined below.

Eligibility

A refund can be requested only if both of the following conditions are met:

  • The Care Pack was purchased while the original HP manufacturer’s warranty was still active. Refunds are not available for Care Packs purchased after the manufacturer’s warranty has expired.
  • The customer wishes to upgrade to a Care Pack with a higher level of coverage.

Refund Process

  1. A refund request is submitted to ARM Infoserve customer support.
  2. Our team sends a reset request to the HP Care Pack team on your behalf.
  3. HP’s business team independently reviews and approves the reset — this step is outside ARM Infoserve’s control.
  4. Once HP confirms the warranty reset — which may take 7–15 working days — the refund is processed and issued.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The Care Pack has been activated, and services have been claimed, or a significant portion of the coverage period has elapsed.
  • The Care Pack was purchased as part of a bundle, promotion, or special offer.
  • The Care Pack was registered against a device whose original purchase date renders the coverage invalid or near-expired — for example, a Care Pack registered several years after the unit was sold, leaving negligible remaining coverage.
  • HP’s internal business team has rejected the reset request after validation. Such rejections are outside ARM Infoserve’s control.

How to Request a Refund

Contact ARM Infoserve customer support or the sales partner from whom the Care Pack was purchased. Please have the following ready:

  • Proof of Care Pack purchase
  • Product serial number
  • Reason for the refund request

Our team will confirm your eligibility and guide you through the process.

Refund requests must be raised within 7 days of the Care Pack purchase. Requests submitted after this window will not be eligible for consideration. All refunds are subject to HP’s internal reset approval and are not guaranteed.